Last Updated: January 29, 2024
At TRIBAL T, we take pride in the quality of our products and thoroughly inspect each item before shipping.
1. No Returns Accepted
Please note that all sales are final, and we do not accept returns. We encourage you to review the product details and sizing information carefully before placing an order. If you need assistance or have questions about a product, please contact our customer service team at [email protected] before making a purchase.
2. Package Issues and Shipping Carrier Claims
All our shipments are insured, and any issues or damages that occur during the shipping process should be addressed with the carrier, such as Canada Post. If you receive a damaged or defective package, please follow these steps:
a. Take photos of the damaged packaging and the item(s) inside.
b. Retain all original packaging materials, as the carrier may request to inspect them.
c. Contact the carrier to file a claim, providing them with the necessary information and photographic evidence.
Please note that TRIBAL T is not responsible for any damage or issues that occur during the shipping process. By filing a claim with the carrier, you may be eligible for compensation for the damaged or lost items.
3. Defective Items
While we make every effort to ensure that our products are free of defects, manufacturing errors can occasionally occur. If you receive a defective item, please contact our customer service team within 2 days of receiving the product. We will review your claim and, if deemed valid, provide you with instructions on how to proceed.
To be eligible for a defective item claim, you must provide:
a. Proof of purchase, such as your order confirmation email or invoice.
b. A detailed description of the defect, including photographs that clearly show the issue.
Please note that normal wear and tear, as well as damage resulting from misuse, accidents, or alterations, are not considered manufacturing defects and will not be eligible for a claim.
4. Exchanges
Due to the nature of our products and the fact that all sales are final, we do not offer exchanges. We recommend reviewing the sizing and product details carefully before making a purchase.
5. Changes to Refund and Returns Policy
We reserve the right to update or modify this Refund and Returns Policy at any time without prior notice. Any changes will be effective immediately upon posting on our website. Your continued use of our website and purchase of our products constitutes your acceptance of any changes to our Refund and Returns Policy.
6. Contact Us
If you have any questions or concerns regarding this Refund and Returns Policy, please feel free to contact us at [email protected]. Our customer service team is here to assist you and ensure that you have a positive shopping experience.
7. Exceptions to the Policy
In rare cases, we may consider making exceptions to our Refund and Returns Policy on a case-by-case basis. If you believe that your situation warrants an exception, please contact our customer service team at [email protected] within 2 days of receiving your order. Please provide a detailed explanation of the issue, along with any relevant documentation, such as photographs or proof of purchase.
Please note that granting exceptions to our Refund and Returns Policy is at the sole discretion of TRIBAL T, and we are under no obligation to approve requests for returns, refunds, or exchanges that do not comply with our stated policy.
8. Refunds for Approved Claims
If your claim for a defective item is approved, we will issue a refund to your original payment method within a reasonable timeframe, typically within 7 business days. Please note that the processing time for the refund may vary depending on your payment method and financial institution. We will notify you once the refund has been issued.
9. Customer Service Commitment
At TRIBAL T, we are committed to providing exceptional customer service. If you are not satisfied with the resolution offered for your claim or have any concerns about our Refund and Returns Policy, please do not hesitate to contact our customer service team at [email protected]. We will do our best to address your concerns and ensure that your experience with our online store is positive.
10. Additional Information
This Refund and Returns Policy is a part of, and subject to, the Terms and Conditions of our website. By using our website and purchasing our products, you agree to be bound by this policy. If you do not agree with any part of this policy, you should not use our website or purchase our products.
Please note that this Refund and Returns Policy is intended as a general guide and may not cover all possible situations. If you are unsure about whether your specific situation is covered by this policy, please contact our customer service team for clarification.